Interfluence in Action

Facilitated by Haesun Moon

Measuring and Mastering Coaching Efficacy

7 CEU
  • ICF: 7 /
  • Wellcoaches: 7 /
  • EMCC Global CPD: 7

Course Overview: What is Interfluence in Action

Coaching is often seen as a transformative process, but how do we truly know if it’s working? How do we measure what matters in the dynamic, mutual process of creating change? Interfluence in Action explores the interfluential nature of coaching—how every conversation becomes a co-creative process of shaping meaning, purpose, and progress. This course bridges the research-to-practice gap, offering tools to both measure and master the craft of coaching conversations.


Rooted in communication science and practical evidence, this course introduces you to the Dialogic Orientation Quadrant (DOQ)—a simple yet powerful framework that helps coaches navigate the nuanced choreography of conversations. Through interactive exercises, real-world scenarios, and reflective assignments, you’ll discover how to use interfluence to deepen your coaching practice while ensuring measurable efficacy.

You will learn:
  • How to use communication as a science & art form to create intentional & impactful coaching conversations through the Dialogic Orientation Quadrant (DOQ) framework.
  • The hidden rules of dialogue - including why we say what we say & how that impacts coaching conversations.
  • How meaning is created in conversation, which allows coaches to listen deeply, form better responses & co-create meaningful change with clients.
  • Practical tools & skills you can implement immediately in your next coaching conversation.

Each module combines short video lectures, reflective exercises, reading materials, and interactive discussions to ensure a practical and immersive learning experience. Participants will also engage with coaching scenarios and recorded demos, analyze their responses, and revisit their practice with fresh insights.

Who Should Enroll

  • Professional coaches at all experience levels - from beginners to seasoned practitioners who want to deepen their conversational skills
  • Coaches seeking to move beyond formulaic questioning - those who recognize that memorized question banks aren't enough and want more sophisticated dialogue skills
  • Leaders and managers who coach team members - those in organizational roles who want to have more impactful developmental conversations
  • Consultants, facilitators, and helping professionals - people whose work involves guiding others through change and growth

Instructor

Haesun Moon
Communication Scientist

Haesun Moon, Ph.D., is a communication scientist, an educator, and author of Coaching A to Z: The Extraordinary Use of Ordinary Words and several collaborative books, including Thriving Women, Thriving World, and Foundations of Brief Coaching, a short handbook for professional coaches. Haesun received her Ph.D. in Adult Education and Community Development from University of Toronto. She cares about people experiencing better conversations at home and at work - and she does that by training, coaching, and consulting. She believes that conversations can change the world, and she defines this process as hosting dialogic conditions in which people participate to imagineer and perform their preferred change. Her academic and professional research in coaching dialogues and pedagogy from the University of Toronto led to development of a simple coaching model, Dialogic Orientation Quadrant (DOQ).

Syllabus

Course Resources

Dialogic Orientation Quadrant (DOQ) Quick Reference
Rewrite Chart Template (Blank)
Module 1: Understanding Human Drivers: Applying the DOQ Lens to Coaching Conversations

Welcome & Introduction
Quiz: Understanding Human Drivers: Applying the DOQ Lens to Coaching Conversations
Interview with a Coach
Module 2: Tools of Co-Construction: Questions, Formulations, and Calibration

The Tools of Co-Construction: Questions, Formulations, and Calibration
Activity 2.1, Crafting Conversations – Tools in Action
Activity 2.2, Crafting Conversations – Applying Tools to a New Scenario
Interview with a Coach
Quiz: Tools of Co-Construction: Questions, Formulations, and Calibration
Module 3: Broadening Your Coaching Repertoire

Purposeful Use of All Quadrants
Activity 3.1, Noticing and Honoring Challenge and Fear in Dialogue
Activity 3.2, Focus: Responding to and Bridging from Q3/Q4 to Q1/Q2
Activity 3.3, Focus: Recognizing, Responding, and Bridging Across the DOQ
Interview with a Coach
Quiz: Purposeful Use of All Quadrants
Module 4: Tracking Progress and Curating Stories

Tracking Progress and Curating Stories
Activity 4.1, The Case of Scales
Activity 4.2, Self-Coaching Exercise
Interview with a Coach
Quiz: Tracking Progress and Curating Stories
Module 5: Coaching Across Dyads, Teams, and Groups

Introduction to Calibrating Shared Wants
Activity 5.1, What do you do when...?
Activity 5.2, What would you do now?
Quiz: Coaching Across Dyads, Teams, and Groups
Interview with a Coach
Module 6: Evaluating Coaching Conversations, What Works and What’s Possible

Reframing Evaluation as Valuing
Activity 6.1, Using DOQ and Dialogic Tools to Notice What’s Working
Activity 6.2, Using the DOQ to Observe and Reflect on Narrative Shifts
Interview with a Coach
Quiz: Evaluating Coaching Conversations, What Works and What's Possible
Course Afterword: Dr. Jeff Hull and Dr. Pamela Larde

Course Afterword: Dr. Jeff Hull and Dr. Pamela Larde

Certificate of Completion and CEUs

Individuals who complete this Institute of Coaching course will receive a certificate of completion. This certificate can be shared on social media and exemplifies how coaches have chosen to work on their ability to understand, work with, and provide referrals for specialized needs.


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