Interfluence in Action
Facilitated by Haesun Moon
Measuring and Mastering Coaching Efficacy
7
CEU
- ICF: 7 /
- Wellcoaches: 7 /
- EMCC Global CPD: 7
Course Overview: What is Interfluence in Action
Coaching is often seen as a transformative process, but how do we truly know if it’s working? How do we measure what matters in the dynamic, mutual process of creating change? Interfluence in Action explores the interfluential nature of coaching—how every conversation becomes a co-creative process of shaping meaning, purpose, and progress. This course bridges the research-to-practice gap, offering tools to both measure and master the craft of coaching conversations.
Rooted in communication science and practical evidence, this course introduces you to the Dialogic Orientation Quadrant (DOQ)—a simple yet powerful framework that helps coaches navigate the nuanced choreography of conversations. Through interactive exercises, real-world scenarios, and reflective assignments, you’ll discover how to use interfluence to deepen your coaching practice while ensuring measurable efficacy.
You will learn:
- How to use communication as a science & art form to create intentional & impactful coaching conversations through the Dialogic Orientation Quadrant (DOQ) framework.
- The hidden rules of dialogue - including why we say what we say & how that impacts coaching conversations.
- How meaning is created in conversation, which allows coaches to listen deeply, form better responses & co-create meaningful change with clients.
- Practical tools & skills you can implement immediately in your next coaching conversation.
Each module combines short video lectures, reflective exercises, reading materials, and interactive discussions to ensure a practical and immersive learning experience. Participants will also engage with coaching scenarios and recorded demos, analyze their responses, and revisit their practice with fresh insights.
Who Should Enroll
- Professional coaches at all experience levels - from beginners to seasoned practitioners who want to deepen their conversational skills
- Coaches seeking to move beyond formulaic questioning - those who recognize that memorized question banks aren't enough and want more sophisticated dialogue skills
- Leaders and managers who coach team members - those in organizational roles who want to have more impactful developmental conversations
- Consultants, facilitators, and helping professionals - people whose work involves guiding others through change and growth
Instructor
Haesun Moon
Communication Scientist
Haesun Moon, Ph.D., is a communication scientist, an educator, and author of Coaching A to Z: The Extraordinary Use of Ordinary Words and several collaborative books, including Thriving Women, Thriving World, and Foundations of Brief Coaching, a short handbook for professional coaches. Haesun received her Ph.D. in Adult Education and Community Development from University of Toronto. She cares about people experiencing better conversations at home and at work - and she does that by training, coaching, and consulting. She believes that conversations can change the world, and she defines this process as hosting dialogic conditions in which people participate to imagineer and perform their preferred change. Her academic and professional research in coaching dialogues and pedagogy from the University of Toronto led to development of a simple coaching model, Dialogic Orientation Quadrant (DOQ).
Syllabus
Course Resources
Dialogic Orientation Quadrant (DOQ) Quick Reference
1m
Rewrite Chart Template (Blank)
1m
Module 1: Understanding Human Drivers: Applying the DOQ Lens to Coaching Conversations
Welcome & Introduction
34m
Interview with a Coach: Dr. Jeffrey Hull
40m
Quiz: Understanding Human Drivers: Applying the DOQ Lens to Coaching Conversations
10 questions
Module 2: Tools of Co-Construction: Questions, Formulations, and Calibration
The Tools of Co-Construction: Questions, Formulations, and Calibration
41m
Activities 2.1 and 2.2, Crafting Conversations – Tools in Action
4m
Activity 2.3, Crafting Conversations – Applying Tools to a New Scenario
4m
Interview with a Coach: Dr. Kristin Bodiford
39m
Quiz: Tools of Co-Construction: Questions, Formulations, and Calibration
10 questions
Module 3: Broadening Your Coaching Repertoire
Purposeful Use of All Quadrants
23m
Activity 3.1, Noticing and Honoring Challenge and Fear in Dialogue
3m
Activity 3.2, Focus: Responding to and Bridging from Q3/Q4 to Q1/Q2
5m
Activity 3.3, Focus: Recognizing, Responding, and Bridging Across the DOQ
3m
Interview with a Coach: Dr. Jennifer Gerwing
37m
Quiz: Purposeful Use of All Quadrants
10 questions
Module 4: Tracking Progress and Curating Stories
Tracking Progress and Curating Stories
28m
Activity 4.1, The Case of Scales
2m
Activity 4.2, Self-Coaching Exercise
2m
Interview with a Coach: Marlene Ogawa
41m
Quiz: Tracking Progress and Curating Stories
10 questions
Module 5: Coaching Across Dyads, Teams, and Groups
Introduction to Calibrating Shared Wants
20m
Activity 5.1, What do you do when...?
2m
Activity 5.2, What would you do now?
2m
Interview with a Coach: Dr. Ken Gergen
37m
Quiz: Coaching Across Dyads, Teams, and Groups
10 questions
Module 6: Evaluating Coaching Conversations, What Works and What’s Possible
Reframing Evaluation as Valuing
20m
Activity 6.1, Using DOQ and Dialogic Tools to Notice What’s Working
2m
Activity 6.2, Using the DOQ to Observe and Reflect on Narrative Shifts
2m
Interview with a Coach: Dr. Pamela Larde
39m
Quiz: Evaluating Coaching Conversations, What Works and What's Possible
10 questions
Course Afterword: Dr. Jeffrey Hull and Dr. Pamela Larde
Course Afterword: Dr. Jeffrey Hull and Dr. Pamela Larde
51m
Certificate of Completion and CEUs
Individuals who complete this Institute of Coaching course will receive a certificate of completion. This certificate can be shared on social media and exemplifies how coaches have chosen to work on their ability to understand, work with, and provide referrals for specialized needs.
Shareable on
Enroll as an IOC Member
$400
Enroll as a Non-Member
$500
This course includes
- Text-Based Curriculum
- Self-Paced Format
- CEUs
- IOC Course Certificate
- Discussion Groups
FAQ
How long will this course take?
This course has about 7 hours of content. Registrants will be free to proceed at your desired pace.
Do I receive a certification for this course?
For individuals looking for certification from ICF, this course has 7 CEUs, 6 Core Competency and 1 Resource Development Credits.
Credits are also available for EMCC, Association for Coaches and Wellcoaches. Individuals who complete this Institute of Coaching course will receive a certificate of completion.
Are there cohorts for this course?
No, this course is asynchronous and has an open enrollment. You will be able to begin this course at any time in the calendar year.
The course will have quarterly live Q&A Zoom sessions with Haesun Moon.
Is this course completely asynchronous?
Yes, the main portion of this course is completely asynchronous. Institute of Coaching members also have the opportunity to participate in the quarterly live Q&A Zoom sessions with Haesun Moon.
What will I learn in this course?
Individuals taking this course will explore the interfluential nature of coaching—how every conversation becomes a co-creative process of shaping meaning, purpose, and progress.
This course bridges the research-to-practice gap, offering tools to both measure and master the craft of coaching conversations. Participants will also be introduced to the Dialogic Orientation Quadrant (DOQ)—a simple yet powerful framework that helps coaches navigate the nuanced choreography of conversations.
Do I need to be an IOC member to take this course?
No, this course is open to both IOC members and non-members. You do not need to be an IOC member to complete this course and receive the certificate of completion.
Members of the IOC will have access to additional IOC resources, some of which are not available to the general public. Along with these additional resources, IOC members will have access to the quarterly live Q&A sessions with Haesun Moon.
Who is the course’s instructor?
The Institute of Coaching is proud to have Haesun Moon, Ph.D facilitate this course.
Does this course have guest speakers?
Yes! This course features several guest speakers including: IOC Directors Jeffrey Hull & Pamela Larde as well as Ken Gergen, Marlene Ogawa, Kristin Bodiford, and Jennifer Gerwing.
Who is this course for?
This course is perfect for professional coaches at all experience levels who want to learn how to use communication as a science and art form to create intentional & impactful coaching conversations.
Interfluence in Action is also great for leaders & managers who coach team members - particularly those who want to have more impactful developmental conversations - as well as coaches seeking to move beyond formulaic questioning into more sophisticated dialogue skills.
What are the requirements for receiving CEUs on the courses?
You must complete all modules in the course in order to receive CEUs.
How will I receive my CEUs?
You will receive an email upon completion of the course with a link to download your certificate. You can access this certificate anytime after receipt via a dashboard that allows you to save it as a pdf, add it to your LinkedIn certifications, and share on social media!
Have more questions?
Contact us at [email protected]